Managed Services

Elevate the end-to-end management of your AWS infrastructure with a team of experts available 24/7.

With advanced tools and intelligent automation, we improve performance, reduce costs and ensure operational security.

With Escala 24x7

you get monitoring, proactive support, security, and cost control in a single solution.

AWS infrastructure administration (Cloud EMx)

Use cases

Cost control - Essentials

Expense control and consumption governance from day one.

With Escala 24x7, you optimize costs and gain full visibility into your AWS spending through FinOps analysis and actionable recommendations.

  • AWS operational and financial guidance.
  • Consumption and cost control.
  • Support for basic optimization.
Control de costos

Support and guidance - Standard

Operational continuity with SLAs and centralized incident management.

With Escala 24x7, optimize your CI/CD pipeline with expert diagnosis and step-by-step guidance.

  • 24/7/365 operational support.
  • Analysis, diagnosis, and resolution guidance.
  • Escalation to the manufacturer when necessary.
Soporte y acompañamiento

Infrastructure management - Ultra

End-to-end infrastructure management, accelerated response and resolution times, and ongoing support.

When you face a critical incident in EKS, Escala 24x7 acts immediately with diagnosis, remediation, and direct management with AWS via PLS.

  • Support and escalation with AWS.
  • Proactive, hands-on operations for security, resilience, FinOps, and architecture.
Gestión de infraestructura

Advanced solutions

Use cases

Managed services for IBM

Comprehensive management of your IBM Power environments, including IBM i and AIX.

With certified experts and 24/7 monitoring, Escala 24x7 manages, optimizes, and protects your IBM platforms to ensure performance, availability, and operational continuity.

  • IBM environment management.
  • Proactive monitoring and incident resolution.
  • Managed backup and disaster recovery.
  • Expert consulting on scalability, security, and compliance.
Servicios administrados para IBM

CX automation services

24/7 operational support for DANAconnect regarding critical processes and transactional communications.

Escala 24x7 operates and monitors critical CX processes—such as alerts, OTPs, and transactional communications—alongside DANAconnect to ensure business continuity, quality of service, and optimal response times.

  • 24/7 support for DANAconnect-based CX operations.
  • Resolution of critical incidents, intermittent issues, and service degradation in production.
  • Operational support for usability, requests, and development environments.
Servicios de automatización de CX

We are the accelerator for your
cloud initiatives.

Operación 24/7

24/7 Operations

We take care of the administration, monitoring, and optimization of your day-to-day management.

Optimización y desempeño

Optimization and performance

We fine-tune your AWS infrastructure so you only pay for what you actually need, without compromising your productivity.

Proactividad

Proactivity

We identify and fix issues before they impact your operations.

Your AWS infrastructure in expert hands.

We take care of the management, optimization, and security of your infrastructure on AWS, so you can focus your time and effort on strategies that drive your business's growth.

Contact an expert